Terms of Service

Welcome to Nuvia Gold. By accessing or using our website (www.nuviagold.it) and purchasing our products, you agree to be bound by the following Terms and Conditions. Please read this document carefully before using our services.

1. General Information
This website is operated by Nuvia Gold. By using this site and placing an order, you confirm that you are at least 18 years old or have parental/guardian consent to make purchases on our platform.

2. Products and Availability
Products listed on Nuvia Gold are described as accurately as possible. However, we cannot guarantee that product colors, finishes, or sizes will appear exactly as shown on your device. Product availability may vary, and we reserve the right to discontinue any product at any time without prior notice.

3. Prices and Payments
All prices are shown in Euros and include VAT unless otherwise stated. Accepted payment methods are shown at checkout and may include major credit cards, PayPal, and other secure providers. Full payment is required at the time of order. Once completed, you will receive a confirmation email.

4. Shipping and Delivery
We offer free worldwide shipping. Estimated processing and shipping times are detailed in our "Shipping Policy" section. We are not responsible for delays caused by couriers, customs, or extraordinary events beyond our control. Customers are responsible for any customs duties or import taxes.

5. Returns and Right of Withdrawal
You have the right to return an item within 30 days of delivery, except for customized products. The item must be unused, in original condition, and returned in its original packaging. Return shipping costs are the responsibility of the customer unless the return is due to an error or defect. To begin a return, please contact us at info@nuviagold.it.

6. Customized Orders
Products with engraving or personalized features cannot be returned unless defective. In case of damage or manufacturing defects, you must contact us within 3 days of delivery.

7. Limitation of Liability
Nuvia Gold shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website, except where required by law. Our total liability will not exceed the value of the order in question.

8. Changes to Terms
We reserve the right to update or change these Terms and Conditions at any time. Updates will be posted on this page and are considered accepted upon your next visit or use of the site.

9. Governing Law and Jurisdiction
These Terms are governed by Italian law. Any disputes will be subject to the jurisdiction of the consumer’s local court, in accordance with EU consumer protection regulations.

10. Contact
For any questions about these Terms and Conditions, please contact us at info@nuviagold.it.